Communicating, Negotiating, and Resolving Conflict

This learning path provides both current and future leaders with the opportunity to fine-tune their communication skills, develop the ability to successfully face challenging conversations such as feedback, and enhance their negotiation skills allowing them to speak up and fight for the needs of their team and organization as a whole.

“Communicating, Negotiating, and Resolving Conflict” is relevant for everyone. It dives into conflict resolution strategies, allowing employees to nip problems in the bud as they arise instead of allowing arguments to fester and grow. In this learning path, learners get to practice preparing to use and observing non-verbal communication during meetings, using the Ladder of Inference, and addressing challenging conversations and engaging in negotiation. They also take the “What’s your conflict style” survey to gain more self-awareness.

Key Objectives

  • Implement Various Communication Strategies
  • Utilize Non-Verbal Communication
  • Resolve Work Conflicts
  • Navigate Difficult Conversations and Emotionally Charged Discussions
  • Negotiate with Others
  • Communication Strategies
  • Conflict resolution
  • Negotiation
  • Non-verbal communication
  • Personal Leadership

Level 1: Most relevant for everyone

29 micro-lessons and 2.5 hrs of content

When paired with live mastery sessions, delivered over 8 weeks.

Completion certificate issued

4.0 stars (out of 5) in satisfaction

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